Refund & Return Policy

At Elixor, we aim to provide only authentic, high-quality products. If you are not satisfied with your purchase, you may request a return under the conditions below.

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14-Day Return Window

You may request a return within 14 days of receiving your order. After this period, we are unable to accept returns or issue refunds.

Return Conditions

• Item must be unused and in original condition
• Product must be unopened and not activated
• All packaging, accessories, and manuals must be included
• Original seals must remain intact

Non-Refundable Items

• Opened or used products
• Missing packaging or accessories
• Items damaged due to misuse
• Requests made after 14 days

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed to your original payment method within a few business days.

Damaged or Incorrect Orders

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact

For any refund or return request, please contact our support team via the website contact page.

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